Labuan FSA aspires to foster greater public confidence and create an organisation that effectively regulates and supervises the Labuan financial institutions in Labuan IBFC. Labuan FSA has put in place various channels for public enquiry and complaints, comprising:
Appointment-based meeting at Labuan FSA offices;
For general enquiries, please email to communication@labuanfsa.gov.my or call the Customer Relations officer at 03-8873 2058.
Labuan FSA welcomes and encourages all enquiries, feedback, and complaints as opportunities to understand financial consumers' concerns. Financial consumers are required to communicate with the Labuan FSA regarding their enquiries and complaints through the channels listed above.
File a Complaint with Labuan Financial Services Authority
Labuan FSA may investigate a complaint/information/report concerning possible wrongdoing, including fraud, non-compliance with Labuan IBFC laws and regulations, or other irregular activities conducted by Labuan companies or Labuan Financial Institutions.
We will review and evaluate your complaint to determine if it falls within our purview and determine the breaches to Labuan FSA’s respective laws.
Take regulatory action against the financial institutions and any person found to have breached Labuan FSA rules and regulations.
As such, not all matters will result in an enforcement action (or any other type of action) by Labuan FSA. Our decision not to proceed further action on your complaint does not dismiss your private right to take your own legal action.
Disclose the outcome of any assessment/ investigations/ action taken as Labuan FSA is restrained by law from disclosing information obtained during the performance of our regulatory functions.
Arbitrate individual/ private dispute or any claim for recovery of money or compensation for the loss of investment scheme.
Please download and fill in the following complaint form, if you wish to report regulatory violations or misconduct by the Labuan entity:
Corporate Communication & External Relations Unit Labuan Financial Services Authority Level 17, Main Office Tower Financial Park Complex Jalan Merdeka 87000 Labuan, Malaysia
